Refund policy

Unopened products

You may request a return within 30 days of delivery. Products must be unopened, unused, and in their original packaging. Proof of purchase is required.

How to request a return

Use our website Contact page or call 682-229-8980 with your order number and the reason for your return. Contact us before mailing anything back so we can provide return instructions and the correct return address.

Opened or used products

For hygiene reasons, opened or used grooming products are not eligible for change-of-mind returns. This does not exclude assistance for defective, damaged, or incorrect products.

Damaged, defective, or incorrect products

Contact us promptly with your order number and a description of the issue. Photos are helpful when available. If we supplied an incorrect or defective product, or it arrived damaged, we will arrange an appropriate replacement or refund and cover any required return shipping.

Return shipping

For approved change-of-mind returns, the customer pays return shipping. Original outbound shipping charges are not refundable for these returns, except where required by law. We do not charge a restocking fee.

Refunds

After receiving and inspecting an approved return, we will notify you of the decision. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit.

Bundles

Change-of-mind returns of bundles must include all components unopened and unused. For a damaged, defective, or incorrect component, contact us for an individual resolution.

Cancellations

Contact us promptly to request cancellation before shipment. If we can cancel before shipment, we will refund the order, including shipping charges.

Your rights

Nothing in this policy limits rights provided by applicable law.